Effective Date: February 5, 2026
Status: Active Master Terms & Conditions
These Terms & Conditions (“Terms”) govern all transportation services, including passenger transport, pet transport, and other related services, provided by One Stop Mobile Assist (“Company,” “we,” “us,” “our”).
Legal Entity:
One Stop Mobile Assist LLC is the legal business entity operating all services, including passenger transport, pet transport, and other related services.
Abbreviations & Name Formats:
Due to character limitations on certain websites, platforms, and social networks, the business may appear under shortened name formats for identification and branding purposes only, including:
- onestopmobileassist
- onestopmobasst
- OMSA (used solely as a non-exclusive abbreviation; multiple unrelated companies may use similar letter combinations)
Use of these shortened formats does not indicate a separate entity. All services, insurance coverage, contracts, and legal obligations remain solely under One Stop Mobile Assist LLC.
DBAs / Service Names:
One Stop Mobile Assist Taxi — passenger transport and shuttle services in St. Croix Falls, WI
One Stop Mobile Assist Pet & Taxi Service — pet transport services
Wisconsin Airport Shuttle — airport transfer services
Mobile Vehicle Solution — legacy brand, currently discontinued, included for historical reference only
(OSMA)
Other Names: Any business names not explicitly listed here are not affiliated with, owned by, or operated by One Stop Mobile Assist LLC.
This business may operate under multiple legally owned domain names, including shortened or redirected domains used for customer convenience.
Authorized domains include:
osma.us
onestopmobileassist.com
By booking a service, using our website, or interacting with our services, you agree to these Terms. All legal liability, governing law, and contractual obligations are under One Stop Mobile Assist LLC.
Free cancellation of services is available only within one hour of the initial booking time. This window is only applicable if the scheduled pickup time is more than twenty-four hours away at the time of the request. After this one-hour window has passed, or if the booking is made within twenty-four hours of the pickup time, all applicable cancellation fees will apply.
For all standard taxi and airport transportation services provided by in-house vehicles, the following cancellation terms apply:
Cancellation with more than three business days notice: Twenty-five percent of the total fare is forfeited. The remaining balance will be refunded to the original payment method, excluding all non-refundable processing fees.
Cancellation within three business days of pickup: One hundred percent of the total fare is forfeited. No refund will be issued for these cancellations.
Same-day or Next-day bookings: These bookings are considered final upon confirmation. No refunds are available once the ride has been scheduled.
No-Show Policy: Drivers will wait at the designated pickup location for fifteen minutes. If there is no contact from the passenger within fifteen minutes of the scheduled time, the ride is considered a no-show and the full fare will be charged.
For all executive vans, stretch limousines, and specialized event transportation, the following cancellation terms apply:
Deposits: All deposits paid to secure a vehicle are strictly non-refundable under any circumstances.
Cancellation with more than seven days notice: Twenty-five percent of the total fare is forfeited. The remaining balance is refunded minus all non-refundable processing fees.
Cancellation within seven days of pickup: One hundred percent of the total fare is forfeited. No refund or rescheduling is permitted.
Hourly Limousines: Once a quote is accepted and a deposit is paid, the entire booking becomes one hundred percent non-refundable with no exceptions.
One Stop Mobile Assist may partner with third-party transportation providers for specific requests, such as coach buses or large shuttles. We may collect a non-refundable deposit or initial payment at the time of booking. Because we operate as partners, the specific cancellation policy of the third-party provider will govern the remainder of the agreement. You will receive their full terms and conditions once they contact you directly. For any adjustments, disputes, or remaining balance payments, you must contact that partner company directly once you have received their agreement. We will explicitly inform you at the time of booking if your vehicle is being outsourced.
Using a credit card chargeback to avoid payment is fraud under:
Wisconsin Statutes §§ 943.20 & 943.21
Minnesota Statutes § 609.527 (or other applicable Minnesota fraud statutes)
Unpaid balances incur 2% monthly late fees.
Customer responsible for all collection fees, attorney fees, and legal costs.
All processing and service fees are non-refundable.
7.1 Quotes & Additional Charges
Quotes are estimates; final charges may include wait time, tolls, parking, airport fees, stops, mileage, route changes, or additional services.
7.2 Travel Fee (New Policy)
$1.75 per-mile Travel Fee applies for pickups >10 miles from nearest driver.
Travel Fee disclosed before dispatch.
No travel fee for pickups in Hudson, River Falls, Prescott, or Roberts, WI.
7.3 Service Fee & Billing
Mandatory 20% service fee on all rides.
Overtime billed in 15-minute increments.
Balances due day after service.
2% monthly late fee on unpaid balances.
Debt collection or legal fees may be added.
Customers responsible for damage or messes (cleaning fees up to $300).
No smoking or vaping.
Vehicles cannot exceed legal seating or luggage capacity.
Overloaded vehicle may be cancelled; full fare charged.
Assistance offered as courtesy.
Return delivery fees start at $50 plus shipping.
One Stop Mobile Assist LLC not responsible for lost items.
10.1 Service Scope
Limited, situational transportation of pets; pets may ride with the customer or in carriers.
Service areas: Hudson, River Falls, Prescott, Baldwin, Hammond, Roberts, Somerset, Amery, New Richmond, Glenwood City, Woodville, Welch.
Service depends on availability and circumstances; not guaranteed.
10.2 Important Disclaimer
One Stop Mobile Assist LLC is not an emergency, veterinary, or ambulance service for pets.
Customers responsible for locating veterinary care or emergency services.
10.3 Payment & Dispatch
Service fee and electronic payment required before dispatch.
Once dispatch begins, no refunds, including if another provider arrives first.
Accepted electronic payments: Cash App, Zelle, Venmo. Credit cards accepted with ID verification.
10.4 Pet Handling Rules
Owner/handler must be present with the pet unless explicitly agreed otherwise.
Pets must be secured in a carrier, kennel, leash, or harness.
One Stop Mobile Assist LLC may refuse service if pet appears aggressive, unsafe, or unsecured.
Customers are responsible for all damage, mess, or contamination caused by pets.
10.5 Customer Responsibilities
Confirm that the destination is open and can receive the pet.
Responsible for directions, access, and check-in procedures.
Estimated arrival times are not guaranteed.
10.6 Risks, Liability & Extreme Situations
Health, injury, or death of pet during transport is customer responsibility.
One Stop Mobile Assist LLC and drivers are not liable for veterinary costs or emotional distress.
Customers must have veterinary insurance or assume all risk.
10.7 Sample Pricing Disclosure
All pricing is sample only.
Final pricing varies based on distance, timing, availability, cleanup, pet size, and destination.
Pricing confirmed before dispatch.
One Stop Mobile Assist LLC may outsource rides (passenger or pet).
Third-party providers are solely responsible for insurance, liability, and service quality.
One Stop Mobile Assist LLC acts only as booking agent.
Customers cannot hold One Stop Mobile Assist LLC liable for third-party failures.
One Stop Mobile Assist LLC insurance covers company-owned vehicles only.
Third-party providers carry their own insurance.
Customers assume responsibility for pets and property.
Booking indicates waiver of claims against One Stop Mobile Assist LLC for outsourced or customer-pet transport incidents.
Chargebacks to avoid paying valid fees are fraud under:
Wisconsin Statutes §§ 943.20 & 943.21
Minnesota Statutes § 609.527 (or other applicable statutes)
Non-payment may result in collections, civil liability, or criminal action.
One Stop Mobile Assist LLC is a South Dakota limited liability company.
Terms governed by South Dakota law.
Legal proceedings must be filed in South Dakota, even for incidents in WI or MN.
Customers consent to receive confirmations, notices, agreements, and disclosures electronically.
SMS messages may be sent; reply STOP to opt out.
Limited, non-transferable license for app use in accordance with Terms.
App store providers not responsible for support or maintenance.
One Stop Mobile Assist LLC reserves the right to refuse service for safety, security, or policy violations.
Lost & found: courtesy service only; fees may apply.
Bookings are legally binding once confirmed; customers cannot unilaterally void contracts.
Policies may be updated at any time; continued use indicates acceptance.
Any business names not listed here are not affiliated with One Stop Mobile Assist LLC.