One Stop Mobile Assist (OSMA) FAQ / Service Desk Information. This page is primarily to inform insurance companies, roadside assistance programs, and dispatch providers — and it also helps individual customers. Some jobs may be outsourced depending on location, availability, and service type.

Dispatch / Refund policy: We require a service fee and electronic payment before dispatch to confirm the job and prevent multiple providers from being sent for the same emergency. Once you agree to the order and dispatch begins, no refunds are given, including situations where another provider shows up first.

Accepted electronic payments: Cash App, Zelle, or Venmo. Credit cards may be accepted, but credit cards will need a copy of your ID for verification.

Corporate / direct billing accounts: If an insurance company, roadside assistance program, dispatcher, property manager, or any major organization wants “bill later,” they must set up a corporate account with a credit card on file. We do not send invoices after the job for one-time requests.

• Emergency fuel delivery (gas delivery)
• Emergency jumpstarts — including trucks and 18-wheelers
• Emergency roadside assistance support to help people get out of situations
• We provide a real-time ETA

• Starting at $99 for cars/sedans for services like: gas delivery, battery/jump services.
• 18-wheelers: starting cost is $350.
• It’s possible sales tax, surcharges, or travel distance per mile to get to your location for any service.

We can pick up the battery (or other parts) from the shop and bring it to you. All parts delivered require Zelle or Cash Only to retrieve the parts. We do not take credit cards for parts deliveries.

• $279 starting rate for our local area. Applies to sedans and midsize SUVs.
• The $279 only applies to our approved shop that we recommend.
• If you choose a different shop, travel costs will apply.

We will check with the state to verify the title is legit. This can be an issue with Facebook Marketplace, Craigslist, or private sellers.

We can come out to your car, pull up the code, and let you know what the code is. We can’t recommend you drive — you make your own decision.

We offer tow service and lockout service through our network. Due to safety rules, customers are not permitted to ride inside tow trucks.

• $50 per hour (Minimum of 4 hours of service).
• This service is for automatic sedans only (no stick shift and no 18-wheelers).
• Remove valuables before pickup. We are not responsible for loss/theft.

Secondary/situational and limited to 1–2 passengers. Subject to availability.

We cover Western Wisconsin and will travel up to 100 miles from Prescott, Wisconsin. We will serve any area if you are willing to pay for it.

Drivers use live body-worn cameras during customer encounters for safety and documentation. Cameras cannot be turned off at customer request.

Pet transport is limited/situational. In some areas, it may be outsourced.

• Owner/handler must be present with the pet.
• Pets must be secured in a carrier, kennel, or on a leash/harness.
• A cleanliness fee may apply for excessive hair or mess.
• We do not handle sick/injured animals beyond basic transportation assistance.